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We’d love to hear from you! The SU Libraries value your feedback, which help us understand your needs and improve our services.

With your permission, the Libraries will post your comment/suggestion and a response here (any personal information will be omitted).


Second floor computer cluster noise issues

Posted on November 14, 2017

Is the computer cluster on the 2nd floor a quiet area? If it is, can you please put some signs up and also try to reinforce the rules. It has become a very noisy area with persons talking on their phones or just carrying on loud conversations like right now.


The second floor computer cluster is a quiet space. As are the perimeters of the 2nd, 4th, and 5th floors of Bird.

You can report problems of any sort until midnight by calling or texting the Helpline at 315.416.7047. After midnight, the security office in Bird Library can be reached at 315.443.9754. If people are still unruly, Libraries’ staff will enlist the aid of Public Safety in addressing the issue.

Thanks again for writing us!

by Julie Sharkey



Library databases for alumni

Posted on October 26, 2017

Hello. I’m an alumna of the class of 2011. It would be great if alums could still access the online databases at the library. Thanks for considering!


Thanks for taking the time to write about access to library databases for alumni. This issue comes up periodically — you’ll find a previous response at

http://libfeedback.syr.edu/2017/04/25/database-access-for-alumni/. I’m sorry we aren’t able to be more helpful, but the companies from which we purchase these resources prohibit us from making them available to anyone other than current students, faculty, and staff.

We have packaged up a few resources that are available to alumni, along with some publicly available ones, on the Alumni Resources page at https://library.syr.edu/services/alumni.php. I hope there is something there that will be useful to you.

by Julie Sharkey



Quiet areas on the second floor

Posted on October 18, 2017

Is the second floor computer cluster a quiet area? If it is can you please enforce the rules. It is usually very noisy (as right now). Almost as noisy as the first floor. I was under the impression that it is a quiet area.


The second floor computer cluster is a quiet space. As are the perimeters of the 2nd, 4th, and 5th floors of Bird.

You can report problems of any sort until midnight by calling or texting the Helpline at 315.416.7047. After midnight, the security office in Bird Library can be reached at 315.443.9754. If people are still unruly, Libraries’ staff will enlist the aid of Public Safety in addressing the issue.

Thanks again for writing us!

by Julie Sharkey



Looking for a book

Posted on October 18, 2017

I am looking for a book that you have, but it is checked out. Is there a way for me to be notified when it gets returned? I would rather use our copy than an interlibrary loan as I usually have to return them before I’m finished, even with renewals. Thanks.


Thanks for our suggestion.  We will explore options within our library system to see if it might allow for this functionality, but in meantime, we can place a hold on the item for you so that you will be notified when it is returned.  Please contact circhelp@syr.edu to initiate this option.

by Melinda Dermody



Hot water dispenser

Posted on August 31, 2017

I would like to suggest the library to install a water/hot water dispenser. It would be lovely to have some warm/hot water in cold days. Thank you.


Thanks for your suggestion regarding a hot water dispenser in Bird Library. I will pass it along to our facilities staff to see if it might be possible. In the meantime, there is a microwave in the vending room adjacent to Pages café that you could use to heat water. Also, you can get hot water for beverages from Pages for $0.16 a cup.

by Pamela McLaughlin



World maps

Posted on August 3, 2017

I’m disappointed at the projection chosen for the world map on the wall. It’s rather ethnocentric for 2017.


Thanks for your comment. World maps come in all shapes, sizes, projections and orientations. As a point of information about the world map displayed in the 3rd floor hallway, it has a very commonly used projection used by map makers world-wide called the Van Der Grinten projection. This type of projection contains a center point focused on 0° latitude (the equator) and 0° longitude (the prime meridian). We have a great many other world maps in this and many other projections that are a part of the map collection that is located on the third floor of Bird Library.

by Pamela McLaughlin