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We’d love to hear from you! The SU Libraries value your feedback, which help us understand your needs and improve our services.

With your permission, the Libraries will post your comment/suggestion and a response here (any personal information will be omitted).


“Your Account” link on the Libraries’ website

Posted on February 23, 2018

Please put a “My Account” login button on the main library.syr.edu page. I can never remember which sub-menus I need to navigate through when I want to sign in to my account.


Thanks very much for submitting your comment to our suggestion box about the need for a “my account” link on the Libraries’ website. I apologize for the delay in responding. The link “Your Accounts” appears in the uppermost navigation bar on every page, though it may be in a slightly different position on lower pages.

by Julie Sharkey



A book I need is checked out

Posted on February 23, 2018

A book I want to read is listed as “checked out” in the catalog. I am happy to wait until it is returned to borrow our copy, but the only option I see is interlibrary loan. Is there any way for me to be informed when the library copy is returned?


An Interlibrary Loan request would likely get the book to you more quickly, but if you’d rather wait until the library’s copy is returned, we can put the item on hold for you. This will prevent the person who has the book from renewing it, and will also notify you when it has been returned. If you would like to do that, please email your request to circhelp@syr.edu.

by Melinda Dermody



Need for quiet in the Quiet Reading Room

Posted on January 19, 2018

Some students have conversations and make phone calls in the quiet reading room on the lower level of Bird Library. Could you put more “Quiet” labels/posters on desks/walls to remind people where they are and the rules they should respect? Thank you.


Hello-
Thanks for your suggestion about signage in the Quiet Reading Room. We added some signs to that location today; they include the phone number to call if people are being disruptive. Hopefully they will have a positive impact.

We appreciate your bringing this issue to our attention.

Best regards,

Pamela

by Pamela McLaughlin



Second floor computer cluster noise issues

Posted on November 14, 2017

Is the computer cluster on the 2nd floor a quiet area? If it is, can you please put some signs up and also try to reinforce the rules. It has become a very noisy area with persons talking on their phones or just carrying on loud conversations like right now.


The second floor computer cluster is a quiet space. As are the perimeters of the 2nd, 4th, and 5th floors of Bird.

You can report problems of any sort until midnight by calling or texting the Helpline at 315.416.7047. After midnight, the security office in Bird Library can be reached at 315.443.9754. If people are still unruly, Libraries’ staff will enlist the aid of Public Safety in addressing the issue.

Thanks again for writing us!

by Julie Sharkey



Library databases for alumni

Posted on October 26, 2017

Hello. I’m an alumna of the class of 2011. It would be great if alums could still access the online databases at the library. Thanks for considering!


Thanks for taking the time to write about access to library databases for alumni. This issue comes up periodically — you’ll find a previous response at

http://libfeedback.syr.edu/2017/04/25/database-access-for-alumni/. I’m sorry we aren’t able to be more helpful, but the companies from which we purchase these resources prohibit us from making them available to anyone other than current students, faculty, and staff.

We have packaged up a few resources that are available to alumni, along with some publicly available ones, on the Alumni Resources page at https://library.syr.edu/services/alumni.php. I hope there is something there that will be useful to you.

by Julie Sharkey



Quiet areas on the second floor

Posted on October 18, 2017

Is the second floor computer cluster a quiet area? If it is can you please enforce the rules. It is usually very noisy (as right now). Almost as noisy as the first floor. I was under the impression that it is a quiet area.


The second floor computer cluster is a quiet space. As are the perimeters of the 2nd, 4th, and 5th floors of Bird.

You can report problems of any sort until midnight by calling or texting the Helpline at 315.416.7047. After midnight, the security office in Bird Library can be reached at 315.443.9754. If people are still unruly, Libraries’ staff will enlist the aid of Public Safety in addressing the issue.

Thanks again for writing us!

by Julie Sharkey