tell-us-what-you-think-bubble

We’d love to hear from you! The SU Libraries value your feedback, which help us understand your needs and improve our services.

With your permission, the Libraries will post your comment/suggestion and a response here (any personal information will be omitted).


Finding ILL on new website

Posted on May 19, 2017

How do you get to ILL from the new website? If it’s possible, it’s not obvious. Didn’t you user-test this new website, which seems to offer far less functionality than the old one?


Thanks for taking the time to write about your experience with the redesigned website. Interlibrary loan appears in a couple of places: under the SERVICES dropdown menu, under ABOUT/Departments, and under Your Accounts in the upper-right hand corner of the homepage. Please let us know where you expected to see it and we’ll look into adding additional links.

We did fairly extensive user testing of the site with faculty, grad students, and undergrads back in January. We made a number of changes as a result. We are continuing to tweak things based on additional feedback we’ve been receiving. Feel free to drop us a line and let us know any other suggestions you have for improvement.

by Pamela McLaughlin

Tags: | 0 Comment


Quiet within the Libraries

Posted on April 26, 2017

I’m not sure if any floor of this library is considered a “quiet floor” anymore, specifically the 3rd floor, but if that rule is still in effect, I suggest you make it more clear that they are quiet floors. Signs used to be posted on the walls and now I no longer see them. This has been on ongoing issue for past semesters. I come here to study and receive the education I pay for. I find it awfully disrespectful that this is hindered whenever I step foot into Bird Library.


I am sorry that you have had difficulty locating a quiet space within the Libraries–seems to be a perennial problem.

The third floor of Bird is not a designated quiet space. Our website lists a number of designated quiet study areas in the Libraries, including the 2nd, 4th, and 5th floors of Bird. If you need more quiet, try the Quiet Reading Room on the lower level, where quiet is the rule. You might also consider heading to Carnegie Library, where the Reading Room is designated quiet study space.

You can report problems of any sort until midnight by calling or texting the Helpline at 315.416.7047. After midnight, the security office in Bird Library can be reached at 315.443.9754. If people are still unruly, Libraries’ staff will enlist the aid of Public Safety in addressing the issue.

Thanks again for writing us!

by Pamela McLaughlin



Issues with private study rooms

Posted on April 25, 2017

Some people who get private rooms in the library will urinate in the trash can rather than going to a restroom. Please, if possible, keep track of these people and prevent them from getting private rooms again. Second, please make more of an effort to clean private rooms. Third, keep trash cans outside private rooms and not inside.


Thank you, we’ve received your message and will be reviewing the issues you’ve mentioned. For the quickest response to any problem with a study room, please let the staff know at the Check-out Desk on the first floor.

by Melinda Dermody



Database access for alumni

Posted on April 25, 2017

Is there any way that SU can allow remote database access to its alumni for a fee? I am confident that this service will be used by many graduates of SU. The benefits can be mutual as SU can charge a fee for a monthly/yearly subscription. Kind regards!


Thank you for your suggestion regarding alumni access to Libraries’ resources. Continued access is a real need and scholars are creating a number of workarounds to fill the gap [http://www.bbc.com/news/blogs-trending-34572462].

In most cases, vendor restrictions preclude us from providing access to licensed online content to anyone other than current students, faculty, and staff. A few vendors (ProQuest, EBSCO, and others) have packaged alumni versions of their materials, which are typically a subset of the full collection.

We offered two ProQuest databases for a few years that were promoted through the SU Alumni Association and our library friends organization, however use was negligible and the cost was steep, so we discontinued it as of January 1, 2014.

Therefore, access to our databases, e-journals, and articles is only available on campus. Alumni and donors can register at the Bird Library circulation desk to obtain a computer key to use.

Our Alumni Resources page (http://library.syr.edu/la/members.php) highlights some of the resources that are still available to alumni, as well as some publicly available ones that are also free for anyone to use.

by Julie Sharkey



Trash receptacles needed

Posted on April 21, 2017

Please provide trash bins closer to printers 1B and 1C.


Thank you for your suggestion. We will make trash and recycling bins more obvious in those areas.

by Lesley Pease



Journals link broken

Posted on April 5, 2017

The Journals link on the main page isn’t working.


Thanks for reaching out! We checked with Library IT and they told us they weren’t able to find a “system status outage tracker” for the issue, and that nothing was reported on their social media.

Hopefully the broken journals link glitch was fleeting and you were able to access it soon after your comment.

Please let us know if there’s anything else we can do.

by Julie Sharkey