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We’d love to hear from you! The SU Libraries value your feedback, which help us understand your needs and improve our services.

With your permission, the Libraries will post your comment/suggestion and a response here (any personal information will be omitted).


Looking for mission statement

Posted on June 21, 2017

Where is the library’s mission?


Thanks for your note. The Libraries’ mission statement can be found in the Strategic Directions document on the website. Not a particularly obvious location, however. Your suggestion prompted us to look for additional places to post it on the new website, so stay tuned.

by Pamela McLaughlin



Looking for descriptive information about library-owned books

Posted on June 14, 2017

When looking up books with the Summon system, it would be extremely helpful if the program would show the description of the book.  Right now, it shows the subjects and categories, but it does not show the actual description of the book (i.e., what is on the back cover or inside flap).  This would make it easier when conducting research to discern if the book was relevant to the specific project one was working on.


Thank you for your suggestion. We agree that it is helpful for the researcher to be able to see as much about a book as possible when browsing the catalog. Many of the books listed in Summon that are owned by the Libraries include descriptive information, which you can view by clicking the Preview link beneath the title. 

There is another option available for books that don’t have descriptive information in Summon. Clicking on the book will bring you to our local Classic Catalog, where you will find the full entry for the book. This listing frequently includes a cover image and links to descriptive information, reviews, previews from Google Books, etc. You can also use the virtual “Browse This Shelf” to peruse nearby items.

Hope this helps!

by Pamela Thomas



Looking for audio books

Posted on June 6, 2017

I had a difficult time searching for audiobooks. I needed to know the title of the book in order to see if the library had an audiobook for that book. Since I just wanted to browse, I went to the library so that I could just look at them instead of guessing which books they would and wouldn’t have. I found that not only does the library have very sparse amounts of audiobooks, but they aren’t all in the same place to browse through. My suggestion is to try and collect more, and to make it simpler to find them. Make it so people can at least browse the audiobooks available online instead of finding a needle in a haystack.


You are correct that the library does not have a large number of audiobooks. This is a format that we do not actively collect as our collections are more teaching and research focused.

Since you wanted to browse an audiobook collection, maybe you are looking for popular books? If that is the case, the best suggestion I have for you is to check out your nearest public library. Library cards are generally free and most have collections of audiobooks.

If you are in Onondaga County, you might want to look at options from the Onondaga County Public Library (OCPL): http://www.onlib.org/. In addition to physical audiobooks, OCPL, like many public libraries, offers a number of options for downloading audiobooks to various devices using services such as OverDrive and hoopla. For a full list of options for downloading, see: http://www.onlib.org/find/e-books-and-more.

The branch nearest to the SU campus is the Petit Branch, which is located at 105 Victoria Place (just off Westcott Street).

by Janet Pease



Finding ILL on new website

Posted on May 19, 2017

How do you get to ILL from the new website? If it’s possible, it’s not obvious. Didn’t you user-test this new website, which seems to offer far less functionality than the old one?


Thanks for taking the time to write about your experience with the redesigned website. Interlibrary loan appears in a couple of places: under the SERVICES dropdown menu, under ABOUT/Departments, and under Your Accounts in the upper-right hand corner of the homepage. Please let us know where you expected to see it and we’ll look into adding additional links.

We did fairly extensive user testing of the site with faculty, grad students, and undergrads back in January. We made a number of changes as a result. We are continuing to tweak things based on additional feedback we’ve been receiving. Feel free to drop us a line and let us know any other suggestions you have for improvement.

by Pamela McLaughlin

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Quiet within the Libraries

Posted on April 26, 2017

I’m not sure if any floor of this library is considered a “quiet floor” anymore, specifically the 3rd floor, but if that rule is still in effect, I suggest you make it more clear that they are quiet floors. Signs used to be posted on the walls and now I no longer see them. This has been on ongoing issue for past semesters. I come here to study and receive the education I pay for. I find it awfully disrespectful that this is hindered whenever I step foot into Bird Library.


I am sorry that you have had difficulty locating a quiet space within the Libraries–seems to be a perennial problem.

The third floor of Bird is not a designated quiet space. Our website lists a number of designated quiet study areas in the Libraries, including the 2nd, 4th, and 5th floors of Bird. If you need more quiet, try the Quiet Reading Room on the lower level, where quiet is the rule. You might also consider heading to Carnegie Library, where the Reading Room is designated quiet study space.

You can report problems of any sort until midnight by calling or texting the Helpline at 315.416.7047. After midnight, the security office in Bird Library can be reached at 315.443.9754. If people are still unruly, Libraries’ staff will enlist the aid of Public Safety in addressing the issue.

Thanks again for writing us!

by Pamela McLaughlin



Issues with private study rooms

Posted on April 25, 2017

Some people who get private rooms in the library will urinate in the trash can rather than going to a restroom. Please, if possible, keep track of these people and prevent them from getting private rooms again. Second, please make more of an effort to clean private rooms. Third, keep trash cans outside private rooms and not inside.


Thank you, we’ve received your message and will be reviewing the issues you’ve mentioned. For the quickest response to any problem with a study room, please let the staff know at the Check-out Desk on the first floor.

by Melinda Dermody