We’d love to hear from you! The SU Libraries value your feedback, which help us understand your needs and improve our services.

With your permission, the Libraries will post your comment/suggestion and a response here (any personal information will be omitted).

Quiet areas on the second floor

Posted on October 18, 2017

Is the second floor computer cluster a quiet area? If it is can you please enforce the rules. It is usually very noisy (as right now). Almost as noisy as the first floor. I was under the impression that it is a quiet area.

The second floor computer cluster is a quiet space. As are the perimeters of the 2nd, 4th, and 5th floors of Bird.

You can report problems of any sort until midnight by calling or texting the Helpline at 315.416.7047. After midnight, the security office in Bird Library can be reached at 315.443.9754. If people are still unruly, Libraries’ staff will enlist the aid of Public Safety in addressing the issue.

Thanks again for writing us!

by Julie Sharkey

Looking for a book

Posted on October 18, 2017

I am looking for a book that you have, but it is checked out. Is there a way for me to be notified when it gets returned? I would rather use our copy than an interlibrary loan as I usually have to return them before I’m finished, even with renewals. Thanks.

Thanks for our suggestion.  We will explore options within our library system to see if it might allow for this functionality, but in meantime, we can place a hold on the item for you so that you will be notified when it is returned.  Please contact to initiate this option.

by Melinda Dermody

Hot water dispenser

Posted on August 31, 2017

I would like to suggest the library to install a water/hot water dispenser. It would be lovely to have some warm/hot water in cold days. Thank you.

Thanks for your suggestion regarding a hot water dispenser in Bird Library. I will pass it along to our facilities staff to see if it might be possible. In the meantime, there is a microwave in the vending room adjacent to Pages café that you could use to heat water. Also, you can get hot water for beverages from Pages for $0.16 a cup.

by Pamela McLaughlin

World maps

Posted on August 3, 2017

I’m disappointed at the projection chosen for the world map on the wall. It’s rather ethnocentric for 2017.

Thanks for your comment. World maps come in all shapes, sizes, projections and orientations. As a point of information about the world map displayed in the 3rd floor hallway, it has a very commonly used projection used by map makers world-wide called the Van Der Grinten projection. This type of projection contains a center point focused on 0° latitude (the equator) and 0° longitude (the prime meridian). We have a great many other world maps in this and many other projections that are a part of the map collection that is located on the third floor of Bird Library.

by Pamela McLaughlin

Looking for mission statement

Posted on June 21, 2017

Where is the library’s mission?

Thanks for your note. The Libraries’ mission statement can be found in the Strategic Directions document on the website. Not a particularly obvious location, however. Your suggestion prompted us to look for additional places to post it on the new website, so stay tuned.

by Pamela McLaughlin

Looking for descriptive information about library-owned books

Posted on June 14, 2017

When looking up books with the Summon system, it would be extremely helpful if the program would show the description of the book.  Right now, it shows the subjects and categories, but it does not show the actual description of the book (i.e., what is on the back cover or inside flap).  This would make it easier when conducting research to discern if the book was relevant to the specific project one was working on.

Thank you for your suggestion. We agree that it is helpful for the researcher to be able to see as much about a book as possible when browsing the catalog. Many of the books listed in Summon that are owned by the Libraries include descriptive information, which you can view by clicking the Preview link beneath the title. 

There is another option available for books that don’t have descriptive information in Summon. Clicking on the book will bring you to our local Classic Catalog, where you will find the full entry for the book. This listing frequently includes a cover image and links to descriptive information, reviews, previews from Google Books, etc. You can also use the virtual “Browse This Shelf” to peruse nearby items.

Hope this helps!

by Pamela Thomas