How do you get to ILL from the new website? If it’s possible, it’s not obvious. Didn’t you user-test this new website, which seems to offer far less functionality than the old one?
Thanks for taking the time to write about your experience with the redesigned website. Interlibrary loan appears in a couple of places: under the SERVICES dropdown menu, under ABOUT/Departments, and under Your Accounts in the upper-right hand corner of the homepage. Please let us know where you expected to see it and we’ll look into adding additional links.
We did fairly extensive user testing of the site with faculty, grad students, and undergrads back in January. We made a number of changes as a result. We are continuing to tweak things based on additional feedback we’ve been receiving. Feel free to drop us a line and let us know any other suggestions you have for improvement.