We’d love to hear from you! The SU Libraries value your feedback, which help us understand your needs and improve our services.
With your permission, the Libraries will post your comment/suggestion and a response here (any personal information will be omitted).
Is there any way that SU can allow remote database access to its alumni for a fee? I am confident that this service will be used by many graduates of SU. The benefits can be mutual as SU can charge a fee for a monthly/yearly subscription. Kind regards!
Thank you for your suggestion regarding alumni access to Libraries’ resources. Continued access is a real need and scholars are creating a number of workarounds to fill the gap [http://www.bbc.com/news/blogs-trending-34572462].
In most cases, vendor restrictions preclude us from providing access to licensed online content to anyone other than current students, faculty, and staff. A few vendors (ProQuest, EBSCO, and others) have packaged alumni versions of their materials, which are typically a subset of the full collection.
We offered two ProQuest databases for a few years that were promoted through the SU Alumni Association and our library friends organization, however use was negligible and the cost was steep, so we discontinued it as of January 1, 2014.
Therefore, access to our databases, e-journals, and articles is only available on campus. Alumni and donors can register at the Bird Library circulation desk to obtain a computer key to use.
Our Alumni Resources page (http://library.syr.edu/la/members.php) highlights some of the resources that are still available to alumni, as well as some publicly available ones that are also free for anyone to use.
Please provide trash bins closer to printers 1B and 1C.
Thank you for your suggestion. We will make trash and recycling bins more obvious in those areas.
by Lesley Pease
The Journals link on the main page isn’t working.
Thanks for reaching out! We checked with Library IT and they told us they weren’t able to find a “system status outage tracker” for the issue, and that nothing was reported on their social media.
Hopefully the broken journals link glitch was fleeting and you were able to access it soon after your comment.
Please let us know if there’s anything else we can do.
Can we do somethings about the loose cords under the computer desks on the second floor in Bird Library? Like hide them? My feet knock them accidentally and it shuts the computer down. Today it happened again and I lost a 3 page word document I was working on. Now I have to start from scratch.
Thank you for letting us know about this issue – sorry for your mishap. We will take a look at the area and do what we can to secure the cords or tuck them out of the way to minimize the likelihood of this happening in the future.
I recently needed a book from special collections, everything went nice till I ask for a copy of 4 pages. So photocopy costs, I can understand $0.25 per page because there is ‘special’ on it. But I can’t accept scanning a special collection item that does not circulate shouldn’t cost me $10 a page. It is just scanning, sending by e-mail. We are not allowed to take it out and you have students who work there. Let them scan and send it with decent price. I am sorry but $10 a page is ridiculous for scanning.
Thank you for letting us know of your experience. We understand that our fees for duplication of Special Collections materials may seem confusing. We follow national standards and guidelines for digitization of special collections materials for preservation purposes, which requires proper care and handling and thorough documentation of both the item and the process. We review each request for digitization on a case-by-case basis, taking into consideration the condition and intended use of the material. The $10 digital images we offer are high quality and meant for publication purposes. We do offer photocopies at $0.25 per page when possible and can send smaller orders in a pdf.
As users often prefer digital formats, we encourage researchers to take personal digital photographs (via personal camera, computer, or phone) of most material for research purposes in our Reading Room. There is no charge for taking your own digital photographs – this causes much less stress on the material.
We hope this information helps you in your future research.
I recently left the library feeling like an idiot which didn’t seem right so I thought I’d share my experience.
I needed to print out some graphic design work in color, and having never printed at Bird before (and wanting to make sure I printed to the right machine, etc.), I went up to the desk marked printing for assistance. The person behind the desk was on the phone, so I glanced through some of the available information (there was an overwhelming amount of one-sheets and flyers about all different types of printing, along with numerous printers of different sizes) to see if I could pinpoint what I needed. I wasn’t sure, so I waited for the clerk to get off the phone. But once they were off the phone they didn’t ask if I needed help, or ask me to wait a minute or anything — they just looked down at something they must have been working on. So I had to initiate the interaction. I asked my question and the clerk gave me a flyer and said I would need to go to this website and log in and then select the color printer from the list. Okay.
I went to a computer in the same general vicinity, logged in, found my document, logged into the printing website. This part seemed easy enough. I thought it had printed, but because I hadn’t heard any of the printers around me fire up, I went back up to the desk, thinking maybe I had to retrieve it there. I asked if it should have printed to one of these printers (indicating those around me). I was told plainly that it would print to wherever I had printed it to. Yeah. Okay.
I went back to the computer and sussed out that the color printer I had selected was labeled as “1A”. I then proceeded to look all around, probably looking like a moron, without the clerk saying anything. I saw 1B, 1C, but I couldn’t find 1A. They could very easily have said “oh there’s another printer across the way” or something. But finally I happened to look in that direction, and there it was, across the aisle: a sign reading “1A”, pointing straight down at a trash can. Now I get that you guys probably thought close enough, good enough (and you can laugh at me for this because I definitely laughed at myself) but I honestly walked right up to the sign and all around the pole thinking someone was playing a practical joke on me before I realized the sign was supposed to refer to the printer behind me. Maybe just get rid of the arrow?
Anyway, no document. I went all the way back to the computer I had logged in on and realized you can’t just select print from the program your document is in — you also need to select print from the website. So I did that, it printed, and all was good.
Now I’m sure “how to print at Bird” is all very neatly laid out somewhere, but how nice would it be if the site could tell it was your first time logging in and maybe offer step-by-step assistance without students having to look for it from a clerk who has clearly heard the same questions a thousand times? This was in the end a very brief experience, but more frustrating than it needed to be.
Thanks for reading.
Thank you for taking the time to write to us about your recent problems with printing. I apologize for the confusion and frustration you experienced. We could have done more to make it easier for you. I appreciate your detailed account, which will help us identify what we can do to improve.
by Lesley Pease