tell-us-what-you-think-bubble

We’d love to hear from you! The SU Libraries value your feedback, which help us understand your needs and improve our services.

With your permission, the Libraries will post your comment/suggestion and a response here (any personal information will be omitted).


Issues with private study rooms

Posted on April 25, 2017

Some people who get private rooms in the library will urinate in the trash can rather than going to a restroom. Please, if possible, keep track of these people and prevent them from getting private rooms again. Second, please make more of an effort to clean private rooms. Third, keep trash cans outside private rooms and not inside.


Thank you, we’ve received your message and will be reviewing the issues you’ve mentioned. For the quickest response to any problem with a study room, please let the staff know at the Check-out Desk on the first floor.

by Melinda Dermody



Database access for alumni

Posted on April 25, 2017

Is there any way that SU can allow remote database access to its alumni for a fee? I am confident that this service will be used by many graduates of SU. The benefits can be mutual as SU can charge a fee for a monthly/yearly subscription. Kind regards!


Thank you for your suggestion regarding alumni access to Libraries’ resources. Continued access is a real need and scholars are creating a number of workarounds to fill the gap [http://www.bbc.com/news/blogs-trending-34572462].

In most cases, vendor restrictions preclude us from providing access to licensed online content to anyone other than current students, faculty, and staff. A few vendors (ProQuest, EBSCO, and others) have packaged alumni versions of their materials, which are typically a subset of the full collection.

We offered two ProQuest databases for a few years that were promoted through the SU Alumni Association and our library friends organization, however use was negligible and the cost was steep, so we discontinued it as of January 1, 2014.

Therefore, access to our databases, e-journals, and articles is only available on campus. Alumni and donors can register at the Bird Library circulation desk to obtain a computer key to use.

Our Alumni Resources page (http://library.syr.edu/la/members.php) highlights some of the resources that are still available to alumni, as well as some publicly available ones that are also free for anyone to use.

by Julie Sharkey



Trash receptacles needed

Posted on April 21, 2017

Please provide trash bins closer to printers 1B and 1C.


Thank you for your suggestion. We will make trash and recycling bins more obvious in those areas.

by Lesley Pease



Journals link broken

Posted on April 5, 2017

The Journals link on the main page isn’t working.


Thanks for reaching out! We checked with Library IT and they told us they weren’t able to find a “system status outage tracker” for the issue, and that nothing was reported on their social media.

Hopefully the broken journals link glitch was fleeting and you were able to access it soon after your comment.

Please let us know if there’s anything else we can do.

by Julie Sharkey



Loose cords under computer desks in Bird

Posted on March 29, 2017

Can we do somethings about the loose cords under the computer desks on the second floor in Bird Library? Like hide them? My feet knock them accidentally and it shuts the computer down. Today it happened again and I lost a 3 page word document I was working on. Now I have to start from scratch.


Thank you for letting us know about this issue – sorry for your mishap. We will take a look at the area and do what we can to secure the cords or tuck them out of the way to minimize the likelihood of this happening in the future.

by Russell Silverstein



Printing and scanning from Special Collections

Posted on February 7, 2017

I recently needed a book from special collections, everything went nice till I ask for a copy of 4 pages. So photocopy costs, I can understand $0.25 per page because there is ‘special’ on it. But I can’t accept scanning a special collection item that does not circulate shouldn’t cost me $10 a page. It is just scanning, sending by e-mail. We are not allowed to take it out and you have students who work there. Let them scan and send it with decent price. I am sorry but $10 a page is ridiculous for scanning.


Thank you for letting us know of your experience. We understand that our fees for duplication of Special Collections materials may seem confusing. We follow national standards and guidelines for digitization of special collections materials for preservation purposes, which requires proper care and handling and thorough documentation of both the item and the process. We review each request for digitization on a case-by-case basis, taking into consideration the condition and intended use of the material. The $10 digital images we offer are high quality and meant for publication purposes. We do offer photocopies at $0.25 per page when possible and can send smaller orders in a pdf.

As users often prefer digital formats, we encourage researchers to take personal digital photographs (via personal camera, computer, or phone) of most material for research purposes in our Reading Room. There is no charge for taking your own digital photographs – this causes much less stress on the material.

We hope this information helps you in your future research.

by Nicolette Dobrowolski

Tags: | 0 Comment