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We’d love to hear from you! The SU Libraries value your feedback, which help us understand your needs and improve our services.

With your permission, the Libraries will post your comment/suggestion and a response here (any personal information will be omitted).


Loose cords under computer desks in Bird

Posted on March 29, 2017

Can we do somethings about the loose cords under the computer desks on the second floor in Bird Library? Like hide them? My feet knock them accidentally and it shuts the computer down. Today it happened again and I lost a 3 page word document I was working on. Now I have to start from scratch.


Thank you for letting us know about this issue – sorry for your mishap. We will take a look at the area and do what we can to secure the cords or tuck them out of the way to minimize the likelihood of this happening in the future.

by Russell Silverstein



Printing and scanning from Special Collections

Posted on February 7, 2017

I recently needed a book from special collections, everything went nice till I ask for a copy of 4 pages. So photocopy costs, I can understand $0.25 per page because there is ‘special’ on it. But I can’t accept scanning a special collection item that does not circulate shouldn’t cost me $10 a page. It is just scanning, sending by e-mail. We are not allowed to take it out and you have students who work there. Let them scan and send it with decent price. I am sorry but $10 a page is ridiculous for scanning.


Thank you for letting us know of your experience. We understand that our fees for duplication of Special Collections materials may seem confusing. We follow national standards and guidelines for digitization of special collections materials for preservation purposes, which requires proper care and handling and thorough documentation of both the item and the process. We review each request for digitization on a case-by-case basis, taking into consideration the condition and intended use of the material. The $10 digital images we offer are high quality and meant for publication purposes. We do offer photocopies at $0.25 per page when possible and can send smaller orders in a pdf.

As users often prefer digital formats, we encourage researchers to take personal digital photographs (via personal camera, computer, or phone) of most material for research purposes in our Reading Room. There is no charge for taking your own digital photographs – this causes much less stress on the material.

We hope this information helps you in your future research.

by Nicolette Dobrowolski

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Problems with printing

Posted on January 17, 2017

I recently left the library feeling like an idiot which didn’t seem right so I thought I’d share my experience.

I needed to print out some graphic design work in color, and having never printed at Bird before (and wanting to make sure I printed to the right machine, etc.), I went up to the desk marked printing for assistance. The person behind the desk was on the phone, so I glanced through some of the available information (there was an overwhelming amount of one-sheets and flyers about all different types of printing, along with numerous printers of different sizes) to see if I could pinpoint what I needed. I wasn’t sure, so I waited for the clerk to get off the phone. But once they were off the phone they didn’t ask if I needed help, or ask me to wait a minute or anything — they just looked down at something they must have been working on. So I had to initiate the interaction. I asked my question and the clerk gave me a flyer and said I would need to go to this website and log in and then select the color printer from the list. Okay.

I went to a computer in the same general vicinity, logged in, found my document, logged into the printing website. This part seemed easy enough. I thought it had printed, but because I hadn’t heard any of the printers around me fire up, I went back up to the desk, thinking maybe I had to retrieve it there. I asked if it should have printed to one of these printers (indicating those around me). I was told plainly that it would print to wherever I had printed it to. Yeah. Okay.

I went back to the computer and sussed out that the color printer I had selected was labeled as “1A”. I then proceeded to look all around, probably looking like a moron, without the clerk saying anything. I saw 1B, 1C, but I couldn’t find 1A. They could very easily have said “oh there’s another printer across the way” or something. But finally I happened to look in that direction, and there it was, across the aisle: a sign reading “1A”, pointing straight down at a trash can. Now I get that you guys probably thought close enough, good enough (and you can laugh at me for this because I definitely laughed at myself) but I honestly walked right up to the sign and all around the pole thinking someone was playing a practical joke on me before I realized the sign was supposed to refer to the printer behind me. Maybe just get rid of the arrow?

Anyway, no document. I went all the way back to the computer I had logged in on and realized you can’t just select print from the program your document is in — you also need to select print from the website. So I did that, it printed, and all was good.

Now I’m sure “how to print at Bird” is all very neatly laid out somewhere, but how nice would it be if the site could tell it was your first time logging in and maybe offer step-by-step assistance without students having to look for it from a clerk who has clearly heard the same questions a thousand times? This was in the end a very brief experience, but more frustrating than it needed to be.

Thanks for reading.


Thank you for taking the time to write to us about your recent problems with printing. I apologize for the confusion and frustration you experienced. We could have done more to make it easier for you. I appreciate your detailed account, which will help us identify what we can do to improve.

by Lesley Pease



Calculator on library computers

Posted on December 7, 2016

Why do the computers not have a basic calculator? Seems kind of silly for an established university to not have on their public libraries’ computers.


Thanks for your note. A calculator program is available on all of our public stations. It can be found under the Start menu – All Programs – Calculator or in the Applications folder on Macs. If you don’t find it listed there, please let us know which computer you were using and we’ll get it fixed.

by Russell Silverstein



Quiet on the upper floors

Posted on December 7, 2016

The big tables on the fifth floor can be moved to the 2nd floor. Some students use these areas to do group discussions.


Thanks for letting us know about this. Our floor monitors will keep an eye on this space and address any noisy groups.

The fifth floor should be one of the quieter areas of Bird Library. If you need more quiet, try the Quiet Reading Room on the lower level, where quiet is the rule. You might also consider heading to Carnegie Library, where the Reading Room is designated quiet study space.

by Pamela McLaughlin



Noisy Bird

Posted on November 9, 2016

Would you please ask the students to be more respectable to the fact that this a library not a restaurant or a bar? They need to be less noisy. We are trying to study and get our assignments done while others seem to be here to talk on their phones or socialize. Those who want to give lessons or interviews should be asked to do it downstairs in the basement. By far, this is the noisiest library I have been to. I come here because the lighting and large computer screens and most of my books are PDF, so I need to use the computers.

At this moment, there is this student near copier 1A, that has been teaching another student and is annoying everyone with his loud voice. So, please, make this floor a quieter place, a place that looks and sounds like a library. Thank you for your consideration.


Thank you so much for letting us know about this problem. If you ever encounter it again, please don’t hesitate to call or text us on our Helpline service for Bird. People use this service for noise complaints as well as for any other kind of help.
The Helpline number is 315.416.7047. Thanks again for writing us!

by Lesley Pease