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We’d love to hear from you! The SU Libraries value your feedback, which help us understand your needs and improve our services.

With your permission, the Libraries will post your comment/suggestion and a response here (any personal information will be omitted).


Alumni resources

Posted on February 24, 2016

As an alumnus of SU (Maxwell School, MPA), I think the library is missing an opportunity to engage with alumni. Many professionals want access to journals and scholarly work and for a nominal fee would be willing to pay for such a service. I imagine that these users could be converted into donors one day as their careers blossom. In addition, as alumni are successful they will have the library to thank for their continued success. This is something the library should explore. I’d be happy to dialogue with someone about this idea and/or happy to be a beta tester of any new programs.

Thank you for your consideration.


Thank you for your suggestion regarding alumni access to Libraries’ resources. Continued access is a real need and scholars are creating a number of workarounds to fill the gap [http://www.bbc.com/news/blogs-trending-34572462].

In most cases, vendor restrictions preclude us from providing access to licensed online content to anyone other than current students, faculty, and staff. A few vendors (ProQuest, EBSCO, and others) have packaged alumni versions of their materials, which are typically a subset of the full collection. We offered two ProQuest databases for a few years that were promoted through the SU Alumni Association and our library friends organization, however use was negligible and the cost was steep, so we discontinued it.

I will share your message with my colleagues to kickstart a discussion here. I appreciate your offer of assistance and will be back in touch directly should we rekindle a program of this sort.

by Pamela McLaughlin



More outlets needed

Posted on December 9, 2015

We need more plugs at the Bird Library in order to charge laptops. Every desk needs at least one plug. In comparison with the Law library, it does not have good conditions. Thanks.


Thanks for writing. Bird Library is a popular study spot and we appreciate that finding a place to plug in can be a challenge, especially in a 40-year-old building that predates current technology demands. We have been working steadily at adding new outlets this semester – a total of 80 on the first floor alone. The final batch will be installed very soon to each of the carrels on the east side of the first floor. We plan to keep “plugging away” at making these improvements.

by Pamela McLaughlin



Where are the extended hours?

Posted on December 7, 2015

I can’t seem to find this year’s adjusted hours for finals week. Normally they are extended, especially in the Carnegie Library’s case, but I do not see any indication that that is taking place. When will we be able to find that schedule?


We began using a new calendar tool this semester and the extended hours are included there, but they aren’t notated as being “extended”. You can scroll through week by week using the arrows on the upper left, just below the name of each library. The upper floors in Bird Library will begin staying open until 2 a.m. on Friday, December 11.

by Pamela McLaughlin



Construction noise in Bird

Posted on December 3, 2015

I’m surprised to see the amount of construction work being done in the library during this break (5th and 4th floors and outside). The constant noise makes it VERY difficult to work as there’s no really a “quiet” space. Even though many undergrads leave Syracuse many grad students stay and use the library so this affects us. This should be taken into account when making decisions. At the very least, we should receive an email notifying the work is being done, where and for how long. This is standard courtesy practice in other places like in the Maxwell school so there´s no reason why the library can’t do something similar. Also, the cafe is closed. It could be open for a few hours instead. This is also inconvenient for all those who stay here working.


Thanks you for your suggestion about construction noise in Bird Library over the break – I am sorry you were inconvenienced.

At any given time, there are a number of projects pending in the Libraries. While we make every effort to schedule work when the fewest people will be affected, we aren’t always able to choose the actual work schedule. In this case, we were under a short deadline for a couple of projects, so had to act expediently. We placed signage on the first floor about what was happening there and communicated via our social media outlets, but clearly we can do more.

Pages, the Libraries’ café is operated (and the schedule set) by University Food Services. I will pass your suggestion along to the manager, but you may also want to contact them directly. As it happens, they are conducting a survey now to which you could respond: http://goo.gl/1cA3rK.

by Pamela McLaughlin



Water bottle refilling station

Posted on November 9, 2015

The water bottle filler on the first floor of Bird is always so dirty!


Thanks so much for letting us know about this. This is an important tool in our sustainability efforts, but stainless steel can be difficult to keep clean. We will discuss this issue with Physical Plant/custodial and get it cleaned on a more frequent schedule.

by Terriruth Carrier



Standing desks

Posted on July 30, 2015

Sitting has been shown to cause a lot of damage. As a grad student who spends a lot of time sitting, I would like the facility of standing desks being made available, especially for people 6 ft. and above. Sitting has been shown to be worse than smoking and is a pretty serious concern. I hope the library can work on this.


Thanks for your suggestion, which is a great idea, by the way. When we replaced the furnishings on the lower level and first floor of Bird Library recently, we included some counter height tables for variety, which could function as standing desks. Adjustable ones would be better, though. We will share your suggestion with our facilities staff and see whether we might be able to add a few.

UPDATE: There is now an adjustable standing desk on the second floor of Bird Library, adjacent to current periodicals in the NE side of the building.

by Pamela McLaughlin